CIT Support Training For 911

Important Note

1. To enroll in this course, you must first register for and log in to NCPI CONNECT. Once your NCPI CONNECT account is created, return to this page to enroll.

2. This course uses a multi-step registration process. After enrolling, you will need to return to complete registration when the specific course session opens. Registration for each session will open on the following dates:

   • Rockford, IL – January 12, 2026
   • Lewistown, PA – January 12, 2026

   • Hayesville, NC – January 12, 2026

CIT Support Training for 911

NCPI, in partnership with the COPS Office and CIT International, Inc., are proud to offer offer 911 call-takers throughout the nation training that prepares them to identify crisis calls, understand their role in triaging these calls, and begin the de-escalation process. 

Call-takers play a vital role by connecting individuals to crisis lines and other behavioral health care services, rather than police services, and/or by providing CIT officers with the information needed for a safe, effective response. This 8-hour, in-person course prepares the 911 call-taker to identify the possibility of the call being mental health related, utilize techniques to reduce the emotional level of the caller, and triage the call to dispatch appropriate services or complete a warm handoff to crisis services.

If it is determined that CIT patrol officers are dispatched, this training assists participants in understanding what information should be gathered and relayed to the responding officer. The course includes scenario-based exercises based on actual mental health-related calls for service, allowing participants the opportunity to practice skills and engage in guided discussion.

Eligible participants include emergency dispatchers or individuals representing public safety, mental health, or advocacy organizations who are responsible for leading CIT programs within a locality. 

Course Topics:

• Understanding the Crisis Intervention Team (CIT) model
• The role of 911 in a crisis response system
• Indications of mental health disorders
• Suicide assessment and intervention
• Crisis intervention strategies
• Call management

Learning Objectives:

• Identify crisis calls, including the possibility of the call being mental health related
• Explain the role in triaging crisis calls
• Describe techniques to reduce the emotional level of the caller and begin the de-escalation process
• Explain how calls are triaged to dispatch appropriate services or complete a warm handoff to crisis services

Classroom – In-Person Course

8 learning hours

Format:

Classroom – In-Person

Cooperative Partners:

This tuition-free training is supported by cooperative agreement 15JCOPS-24-GK-04179-DETX by the U.S. Department of Justice, Office of Community Oriented Policing Services (COPS).