Important Note
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To enroll in this course, you must first register for and log in to NCPI CONNECT. Once your NCPI CONNECT account is created, return to this page to enroll.
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This course uses a multi-step registration process. After enrolling, you will need to return to complete registration when the specific course session opens. Registration for each session will open on the following dates:
- Rockford, IL – January 12, 2026
- Lewistown, PA – January 12, 2026
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Hayesville, NC – January 12, 2026
CIT Support Training for 911
Course Highlights
- 8-hour in-person course facilitated by expert instructors.
- Focus on identifying, triaging, and de-escalating mental health–related crisis calls
- Emphasis on the role of 911 call-takers within the Crisis Intervention Team (CIT) model
- Includes scenario-based exercises using real-world mental health calls for service
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Designed for emergency dispatchers and public safety, mental health, or advocacy professionals who support or lead CIT programs within their locality
NCPI, in partnership with the COPS Office and CIT International, Inc., are proud to offer offer 911 call-takers throughout the nation training that prepares them to identify crisis calls, understand their role in triaging these calls, and begin the de-escalation process.
Call-takers play a vital role by connecting individuals to crisis lines and other behavioral health care services, rather than police services, and/or by providing CIT officers with the information needed for a safe, effective response. This 8-hour, in-person course prepares the 911 call-taker to identify the possibility of the call being mental health related, utilize techniques to reduce the emotional level of the caller, and triage the call to dispatch appropriate services or complete a warm handoff to crisis services.
If it is determined that CIT patrol officers are dispatched, this training assists participants in understanding what information should be gathered and relayed to the responding officer. The course includes scenario-based exercises based on actual mental health-related calls for service, allowing participants the opportunity to practice skills and engage in guided discussion.
Eligible participants include emergency dispatchers or individuals representing public safety, mental health, or advocacy organizations who are responsible for leading CIT programs within a locality.
Course Topics:
- Understanding the Crisis Intervention Team (CIT) model
- The role of 911 in a crisis response system
- Indications of mental health disorders
- Suicide assessment and intervention
- Crisis intervention strategies
- Call management
Learning Objectives:
- Identify crisis calls, including the possibility of the call being mental health related
- Explain the role in triaging crisis calls
- Describe techniques to reduce the emotional level of the caller and begin the de-escalation process
- Explain how calls are triaged to dispatch appropriate services or complete a warm handoff to crisis services
Classroom – In-Person Course
8 learning hours
Format:
Classroom – In-Person
Cooperative Partners:
This tuition-free training is supported by cooperative agreement 15JCOPS-24-GK-04179-DETX by the U.S. Department of Justice, Office of Community Oriented Policing Services (COPS).
CIT Coordinator Certification Course
Course Highlights
- 8-hour in-person course tailored to support coordinators
- Focus on the unique role coordinators play, best practices for CIT programs, and practical tips for success
- Targeted towards individuals representing public safety, mental health or advocacy who are responsible for leading CIT programs within a locality
At the heart of every CIT program, a coordinator or team of coordinators facilitates partnerships and manages the day-to-day aspects of a CIT program. NCPI, in partnership with the COPS Office and CIT International, Inc., are proud to offer CIT coordinators throughout the nation the opportunity to become certified by CIT International.
CIT International’s Coordinator Certification course ensures coordinators have the training and support to be successful. The 8-hour course provides coordinators with education about their unique role, best practices for CIT programs, and practical tips for success.
Certification lasts three years, after which coordinators may re-certify by attending CIT International-sponsored continuing education.
Course Topics:
- The CIT model
- Importance of partnerships
- Identifying leaders and securing buy-in
- CIT steering committees
- Crisis response system models
- Making systemic changes
- Coordination levels and roles
- Importance of policies
- Prioritizing program goals
- Using data to improve your program
- The 40-hour training week
- Sustaining and growing your program
Learning Objectives:
- Explain what a CIT Program is versus just training
- Identify the 3 key stakeholders for a CIT Program
- Describe the purpose and goals of a CIT Steering Committee
- Identify 3 strategies for growing and sustaining a CIT Program
Classroom – In-Person Course
8 learning hours
Cooperative Partners:
This tuition-free training is supported by cooperative agreement 15JCOPS-24-GK-04179-DETX by the U.S. Department of Justice, Office of Community Oriented Policing Services (COPS).
CIT Curriculum Train the Trainer Course
Course Highlights
- 24-hour in-person course facilitated by expert instructors
- Focus on effective and confident CIT Training delivery
- Access to the full set of instructional materials for the Crisis Response and Intervention Training (CRIT) national curriculum
- Targeted towards public safety, mental health, or advocacy practitioners who are either certified as a CIT Coordinator or non-certified members of a recognized CIT team accompanied by at least one certified coordinator from their program in attendance
NCPI, in partnership with the COPS Office and CIT International, Inc., are proud to offer CIT coordinators throughout the nation the opportunity to become certified to lead CIT training within their communities.
Facilitated by expert instructors, the CIT Curriculum Train-the-Trainer course equips participants with knowledge and materials to deliver CIT training effectively and confidently within their communities. Participants receive the full set of instructional materials for the Crisis Response and Intervention Training (CRIT) national curriculum, which is grounded in the CIT Memphis Model and developed by CIT International experts and national partners.
The comprehensive instructional package includes everything needed to deliver the training, as well as help prepare other community trainers, including an instructor guide, presentation slides, participant handouts, and more. At the conclusion of the course, participants engage in practical exercises delivering portions of the content and receiving feedback from the expert instructional staff.
Eligible participants in this train-the-trainer course are public safety, mental health or advocacy practitioners who are either certified as a CIT Coordinator or non-certified members of a recognized CIT team accompanied by at least one certified coordinator from their program in attendance.
Course Topics:
- How to use the instructor guide
- Preparing for the training week
- Developing and preparing your community instructors
- Selecting and preparing effective site-visits
- A review of each module including relevant instructional points
- How to conduct de-escalation training
- How to conduct scenario-based training
- Student-instructor presentations and evaluations
Learning Objectives:
- Identify 3 effective trainer qualities/skills
- Explain layout of the curriculum and how to deliver the 40-hour training
- Demonstrate training and facilitating modules and scenarios
Classroom – In-Person Course
24 learning hours
Format:
Classroom – In-Person
Cooperative Partners:
This tuition-free training is supported by cooperative agreement 15JCOPS-24-GK-04179-DETX by the U.S. Department of Justice, Office of Community Oriented Policing Services (COPS).