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    Image for From Call to Care: Empowering Dispatchers in Behavioral Health Crisis Response

    Crisis Response

    From Call to Care: Empowering Dispatchers in Behavioral Health Crisis Response
    Resource

    From Call to Care: Empowering Dispatchers in Behavioral Health Crisis Response

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    From Call to Care: Empowering Dispatchers in Behavioral Health Crisis Response

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    This recorded webinar is offered as part of the COPS Office National De-escalation Training Network.

    It is presented by Amanda Stamps, Senior Regional Director of Operations, Community Bridges Inc., Matthew Moody, M.S., Principal Consultant, Advocates for Human Potential, Inc, and Marianne Halbert, J.D., Programs Manager, CIT International.

    This webinar explores the vital role dispatchers play in de-escalation, caller safety, and effective coordination with crisis teams and first responders. With the addition of community-based crisis options across the country, communications personnel have the opportunity now more than ever to change the outcome of the crisis. Participants will learn best practices for identifying behavioral health concerns, applying trauma-informed communication, and ensuring callers receive the most appropriate resources. Participants will also gain self-care strategies to manage stress and protect their own well-being while handling these challenging calls. By equipping dispatchers with the right tools and training, communities can improve outcomes, reduce risks, and strengthen the crisis response system from the very first call.

    Presenters Amanda Stamps, Matthew Moody, M.S., and Marianne Halbert, J.D., bring extensive expertise in crisis intervention and emergency communications. Amanda Stamps retired from the Mesa Police Department after spending 26 years pursuing her passion for helping others and currently works as the Senior Director of Regional Operations over community-based crisis mobile teams for Community Bridges Inc. and owns Practical Law Enforcement Crisis Solutions LLC. Matthew Moody, M.S., is a principal consultant at Advocates for Human Potential (AHP) with 15 years of experience in the crisis mental health and 988 fields and has led the creation of seven 911 to 988 diversion programs across the U.S. and Canada. Marianne Halbert, J.D., is the Programs Manager at CIT International and oversees all of CIT International’s trainings, certifications, and technical assistance programs, including Program Certification, the Coordinator Certification Course, CIT Curriculum Train-the-Trainer, and CIT Support Training for 911/Emergency Communications.

    Target Audience: This recorded webinar is designed specifically for emergency communications professionals including 911 call-takers, dispatchers, and those in supervisory roles within emergency communications. It is also appropriate for any public safety professional involved in behavioral health crisis response who interacts with emergency communications personnel as part of their duties.

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    Professional Skills and Competencies

    Ethical Decision Making Resources
    Resource

    Ethical Decision Making Resources

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    For policing professionals, public trust, integrity, and liability are constantly on the line. Often the difference between effective community policing and the failure of an agency’s public-safety mission is determined by the decisions of individual officers. With so much at stake, stressing police ethics as simply a means of discouraging bad behavior is wholly insufficient. Effective policing requires changing the concept of police ethics from merely an after-thought, to a controlling insight that informs and guides police practitioners from an internal, personal capacity. In one of its most impactful and rewarding endeavors to date, NCPI partnered with the USDOJ, COPS Office to address this fundamental shift through the Ethical Decision Making: Policing with Principled Insight (EDM:PPI) program. EDM:PPI is a multi-faceted program that is timeless, powerful, and exceptionally relevant for the professionals facing the realities of policing in the 21st century.

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    Crime Prevention

    Homicide & Violence Reduction Resources
    Resource

    Homicide & Violence Reduction Resources

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    Over the past two decades, violent crime has been steadily declining. Yet the impact of homicide and violent crime remains a significant challenge for our nation’s communities. With long-term social implications and staggering economic consequences, homicide and violent crime reduction remains the top priority for policing agencies throughout the nation. The challenge for many agencies is addressing violent crime with interventions and countermeasures that are demonstrated to be effective. To address this challenge, NCPI partnered with the USDOJ, COPS Office to develop Applied Evidence-Based Policing Practices: Homicide and Violent Crime Reduction (HVR), a multi-faceted program which provides classroom training, online training, and a multitude of resources for police managers and decision makers. Based on the fundamental premise that research and evidence should guide organizational decision making, our goal for the HVR program is to increase your knowledge of current evidence-based practices and ways to implement them into your agency’s homicide and violent crime reduction efforts.

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    Community Policing

    Implementing a Public Safety Drone Program: Instructor-led Training Support Package
    Resource

    Implementing a Public Safety Drone Program: Instructor-led Training Support Package

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    NOTE: This is a free resource, NOT an eLearning course. There is no pretest or posttest, and you will not receive a certificate of completion for reviewing this resource.

    Resource Overview:

    Recently, a growing number of agencies have explored the use of drones as a promising new practice. To help guide public safety agencies through the process of establishing and implementing successful drone programs, the US Department of Justice’s Office of Community Oriented Policing Services has partnered with the Virginia Center for Policing Innovation (VCPI) to create and make available the Implementing a Public Safety Drone Program: Instructor-led Training Support Package (Drone ILTSP).

    Developed as a comprehensive training resource for in-person instruction, Drone ILT provides direct access to instructional materials addressing drone program implementation in a public safety setting. Specifically, the Drone ILTSP includes downloadable versions of the following:

    • Instructor Guide complete with a researched and cited instructional script
    • Participant Guide that includes notes, exercises, and activity pages
    • Pre- and post-course assessment and corresponding answer key
    • Course media (case study videos) in standard, closed captioned (CC), and audio-description (AD) versions

    Appropriate for delivery as an 8-hour, in-person training or segmented modular training, the Drone ILTSP course includes an examination of current credentialing requirements, the evolving nature of drone technology and associated regulations, as well as guidance for determining the scope of resources needed for successful implementation. All materials are designed to be fully accessible (508 compliant) and focus on engaging participants through carefully crafted discussions, activities, and case studies that encourage participants to learn from the experiences and insights shared by featured practitioners on the ways they use drone programs to support and enhance their service to the community.

    Target Audience: Public safety agencies interested in implementing a drone program, police agencies, sheriff’s departments, fire and rescue services, and other public safety stakeholders.

    Cooperative Partners: This project was developed by the Virginia Center for Policing Innovation (VCPI) and was supported by cooperative agreement 2020-CK-WXK-050 by the U.S. Department of Justice, Office of Community Oriented Policing Services (COPS).

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    Crisis Response

    Innovations in Crisis Response: What CIT Programs Need to Know (e-Guide)
    Resource

    Innovations in Crisis Response: What CIT Programs Need to Know (e-Guide)

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    Course Overview: Innovations in Crisis Response: What CIT Programs Need to Know, an e-Guide, features the latest practices in crisis response and provides case study examples of communities leading the way.

    Recently, innovations in crisis response have made it possible for local communities to increase their capacity for responses that do not place responsibility solely on law enforcement. The e-Guide highlights trends in crisis response including 988 – the national crisis line number, law-enforcement and mental health co-response teams, growth of non-law enforcement community responders, and mobile crisis teams for children and youth. Each innovation is illustrated by an in-depth case study of a community or state program which includes audio interviews, commentary by experts in the field, lessons learned, links to outside resources and organizations, and a checklist of next steps for local CIT leaders interested in bringing these innovations to their communities.

    Target Audience: Law enforcement agencies and practitioners, as well as mental health agencies and practitioners, telecommunicators, crisis line staff, mental health advocates and other community organizations.

    Cooperative Partners: This tuition-free online resource was developed by the National Center for Policing Innovation (NCPI) and was originally supported by cooperative agreement 15JCOPS-21-GK-02306-SPPS by the U.S. Department of Justice, Office of Community Oriented Policing Services.

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    Legal

    Judicial Security Resources
    Resource

    Judicial Security Resources

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    Nationally, threats against judicial personnel have quadrupled in the last decade. The judges themselves are not the only ones in danger. Judges’ families are also being targeted as a direct threatening tactic and more attacks are occurring in the judges’ homes. Creating awareness and providing resources is critical to securing the judiciary and their families. In response, NCPI is proud to offer the Judicial Security Specialist Development Program (JSSDP), which consists of comprehensive training (onsite and online) incorporating evidence-based strategies and best practices, as well as corresponding tools and resources that law enforcement professionals can use immediately to enhance the personal safety and security of judicial personnel and their families, while at home, during travel, and in the court setting.

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    Community Policing

    Measuring What Matters e-Guide
    Resource

    Measuring What Matters e-Guide

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    The MWM e-Guide is designed to be simple and easy to use! It is divided into five sections. This first section offers an overview of the e-Guide, its use, and the partnership that made it possible. Each of the next four sections provide information, guidance, and resources on a topic important to public safety. These topics include violent crime reduction, organizational culture, officer safety and wellness, and measuring and sustaining success. Although these areas may seem unrelated, they are actually intertwined components of police effectiveness. Each one influencing and impacting the other in ways that are sometimes obvious, other times subtle, but undoubtedly relevant to the complex work of policing. Ultimately, the purpose of the MWM e-Guide is to be your resource for obtaining insights and guidance from police practitioners and experts on topics that matter to you.

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    Tribal Policing

    Mitakuye Oyasın (We Are All Related)
    Resource

    Mitakuye Oyasın (We Are All Related)

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    In addressing the challenges facing the Lakota people on the Pine Ridge Reservation in South Dakota, the Oglala Sioux Tribe embraces Akicita; a community-based approach to public safety that has been a part of the Lakota people for centuries. The Akicita are the guardians. Akicita is a shared responsibility among all community members. Akicita is community policing. For the Lakota people there is hope for the future in remembering the past.

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    Community Policing

    My Voice Our Community Resources
    Resource

    My Voice Our Community Resources

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    NOTE: This is a free resource, NOT an e-learning course.  There is no pre-test, post-test or assessments to complete.  You will not receive a certificate of completion for reviewing this resource.  Resources may be used in whole or in part based on your training delivery needs. 

    This project was developed by the National Center for Policing Innovation.

    Resource Overview:

    In the Spring of 2023, community partners in Knoxville, TN launched the first local My Voice. Our Community. campaign in an effort to raise awareness about the ways community members would get involved in reducing the violence around them.  Spearheaded by the Mayor's office, they used My Voice. Our Community. as a messaging tool that unifies the city's existing violence reduction programs and spreads awareness that everyone has a voice, every voice matters, and together our voices can make a difference.

    Target Audience:

    These resources are intended for anyone wishing to improve community involvement in violence prevention.   That can include community organizers, local government officials, or local police.

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    CIT ASSIST Resource Center
    Community

    CIT ASSIST Resource Center

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    The CIT ASSIST Resource Center is a members-only information hub and communications platform for the cohort of public-safety agencies awarded CIT Implementation funding by the United States Department of Justice, Office of Community Oriented Policing Services (COPS Office).

    CIT ASSIST is a national initiative designed to increase the capacity of law enforcement agencies to effectively create or enhance crisis intervention teams (CITs). It includes a community of practice, training, and technical assistance services. Here members can connect with fellow cohort agency members and CIT experts to share ideas, lessons learned, resources, and more. 

    CIT ASSIST is funded by the U.S. Department of Justice, Office of Community Oriented Policing Services (COPS Office), managed by the National Center for Policing Innovation with guidance from CIT International, and backed by a National Advisory Board of experts from law enforcement, mental health, and advocacy fields.

    If you are a cohort member and need an enrollment key to join the Resource Center, please email citassist@ncpi.us.

    This project was supported, in whole or in part, by Cooperative Agreement Numbers 15JCOPS-21-GK-02306-SPPS, 15JCOPS-22-GK-04868-PPSE, and 15JCOPS-23-GK-03993-PPSE awarded by the U.S. Department of Justice, Office of Community Oriented Policing Services. The opinions contained herein are those of the author(s) or contributor(s) and do not necessarily represent the official position or policies of the U.S. Department of Justice. References to specific individuals, agencies, companies, products, or services should not be considered an endorsement by the author(s) or the U.S. Department of Justice. Rather, the references are illustrations to supplement discussion of the issues. Given that URLs and websites are in constant flux, neither the author(s) nor the COPS Office can vouch for their current validity.

    Image for Use of Drones by Public Safety Agencies: An Introduction

    Leadership

    Use of Drones by Public Safety Agencies: An Introduction
    eLearning Course
    2 Hours

    Use of Drones by Public Safety Agencies: An Introduction

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    Course Overview: Use of Drones by Public Safety Agencies: An Introduction, an eLearning course, explores the emerging use of drone technology to maximize resources and enhance public safety. The design of the course focuses on public safety agencies interested in or having started a drone program. The content provides an overview of current drone use in agencies, pre-implementation strategies for consideration, foundations for agency-level programs, and the future outlook of drone technology.

    Over the past decades, public safety agencies have leveraged new technologies to more efficiently and effectively achieve their goals. Using tools such as geographic information systems, data analysis products, wireless communication devices, and many others, public safety personnel have expanded their ability to identify and respond to critical issues in their communities.

    Recently, an increasing number of agencies have examined the use of drones as a promising new practice. As with any novel technology, organizations using drones will discover new avenues for solving problems, but they may also face unexpected challenges. This eLearning course, based on the Police Executive Research Forums (PERF) publication A Report on the Use of Drones by Public Safety Agencies – and a Wake-Up Call about the Threat of Malicious Drone Attacks, helps public safety agencies establish successful drone programs.

    This course provides insight for public safety practitioners on how drones may be used in their line of work, benefits and challenges an agency should consider before implementing a drone program, and guidance on starting a drone program.

    Learning Objectives:

    • Distinguish between Unmanned Aircraft Systems, Small Unmanned Aircraft Systems, Unmanned Aerial Vehicles, and Drones
    • Explain how drones are used by public safety agencies
    • Identify the difference between a FAA Remote Pilot Certificate and a FAA Part 91 Certificate of Authorization (COA) operation
    • Recognize the role community trust plays in the implementation of an effective drone program
    • Match their agency’s needs to the type of equipment necessary
    • Identify funding sources available to assist with supporting the cost of a drone program
    • Identify staffing requirements for the size and scope of their drone program
    • Identify initial and continued training requirements as needed for certification and technical use purposes
    • Identify requirements for developing standard operating procedures to codify the policies and practices for their drone program
    • Recognize the evolving nature of drone technology and regulations associated with that technology

    Target Audience: Public safety agencies interested in implementing a drone program, police agencies, sheriff’s departments, fire and rescue services, and other public safety stakeholders.

    Cooperative Partners: This tuition-free online training was developed by the National Center for Policing Innovation (NCPI), formerly known as Virginia Center for Policing Innovation, and was supported by cooperative agreement 2019-CK-WXK-003 by the U.S. Department of Justice, Office of Community Oriented Policing Services (COPS).

    Learning Hours: 2 hours including the pre-test and post-test.

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    Community Policing

    Problem-Oriented Policing: The SARA Model
    eLearning Course
    4 Hours

    Problem-Oriented Policing: The SARA Model

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    Course Overview: Problem-Oriented Policing: The SARA Model, an eLearning course, provides learners with a basic awareness and understanding of the fundamental principles of a common approach used by many community policing agencies to identify and solve repeat crime and community problems. The SARA model allows agencies to scan through multiple data sources, conduct a thorough analysis of a problem through the lens of the crime triangle, formulate a response, and continuously assess the impact of the response to the problem.

    Describing the four steps of the SARA model (scanning, analysis, response, and assessment) in sequence, the modules also help learners identify when to move from one phase to the next. Correctly identifying the real problem in a community is a critical step in making a lasting impact on neighborhood crime and disorder. Learners explore the importance of assessment, types of evaluations, and nontraditional measures for determining effectiveness. Finally, the course outlines considerations for implementing Problem-Oriented Policing within an agency.

    Learning Objectives:

    • Differentiate between the terms Problem Solving and Problem-Oriented Policing
    • Identify the goal of Problem-Oriented Policing
    • Describe the four steps of the SARA model
    • Differentiate between incidents and problems
    • Describe the variety of sources from which a problem could be identified
    • Identify factors that assist with prioritizing and selecting crime problems to solve
    • Explain the importance of stakeholders in the problem-solving process
    • Explain the importance of the analysis step of the SARA model
    • Explain the importance of third parties in relation to the crime triangle
    • Identify resources to assist with solving problems
    • Explain the factors that indicate the need to move from the analysis phase to the response phase of SARA model
    • Identify the four different parts, in sequence, of the response phase of the SARA model
    • Describe the variety of factors that are considered prior to planning or implementing a response
    • Describe the importance of timetables and action plans in the response phase
    • Identify ways of debriefing during and after the implementation of a response
    • Describe the role of assessment in the context of the SARA model and the problem-solving process
    • Consider the implementation of Problem-Oriented Policing in their own agency

     

    Target Audience: Law enforcement, criminal justice professionals, and other community stakeholders.

    Cooperative Partners: This tuition-free online training was developed by the National Center for Policing Innovation (NCPI), formerly known as Virginia Center for Policing Innovation, and was originally supported by cooperative agreement 2017-CK-WXK-001 by the U.S. Department of Justice, Office of Community Oriented Policing Services (COPS).

    Learning Hours: 4 hours including the pre-test and post-test.

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    NCPI is a 501(c)3 non-profit organization committed to our mission to provide innovative learning opportunities and powerful resources that improve public safety, one person at a time.

    NEED HELP? Contact us via email at support@ncpi.us. If you are experiencing issues with a course, please include the course name.
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